We've been testing community on every level... Continue reading the full report...
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Over the coming weeks, Derby.support will enrol people, businesses, venues, creators, students, community groups and local supporters onto TXTWRK.com. The aim is simple: help Derby find itself better. Members will register on TXTWRK.com, add their bio, publish updates, answer questions, add events, and become linkable through the Derby.support menu system. When a business or group adds an event on TXTWRK.com, that event can become discoverable through Derby.support.
This is not just a business directory. Derby.support is community first. Businesses sit inside community, alongside residents, students, venues, creators, organisations, events and local ideas. We have already built a wider community question bank, and the next step is a business-focused questionnaire that is quick to complete, mostly multi-choice, and useful enough to understand how business is going, what support people need, how customers should interact online/offline, what customers could do more, and who wants to join the next Derby.support event.
Derby.support has been built through years of effort. We started in 2021, developed the framework and community direction in 2022, raised the bar in 2023 by securing the Derby.support domain and holding an important meeting with around 5–10 organisations and local figures including Alan Graves, Derby Museums, BBC Radio Derby and others. In 2024, we developed more TXTWRK tools, local systems and website sections. In 2025, we worked with Derby College social media students, giving them real community campaign experience. Now in 2026, despite no donations, no financial support and major challenges, Derby.support is ready to enrol directly through TXTWRK.com and build the next layer of Derby’s community network.
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Derby.support has not developed in easy conditions. While building Derby Community Hub and Derby.support, we experienced rejection, neglect, poor communication and minor levels of hostility from organisations that should understand community development.
This is not included to stop progress. It is included because it explains why Derby.support is now building directly with people, businesses, students and community members.
---
Derby.support will now invite early members to:
1. Register on TXTWRK.com
2. Add their bio and public information
3. Become linkable through Derby.support
4. Add events that can appear through Derby.support
5. Answer quick business/community questions
6. Join the next Derby.support event if interested
The questionnaire will not be a long, tiring form. Derby.support already has broad community questions covering work, skills, city image, venues, initiatives, activities, safety, local support and community involvement. The business set will only use what applies, then add dedicated multi-choice questions for business needs, customer interaction, events, student involvement and local support.
---
Derby.support can continue with or without major support. We can build our domains, grow our social media presence, enrol people onto TXTWRK.com, connect businesses and community groups, promote events, create feedback tools for organisations, places and objects, and inspire students to gain real experience through community-made systems.
Community comes first. Business sits inside community. Students sit inside community. Events sit inside community. Local discovery sits inside community. Derby.support is the network being built to connect all of it.
Register on TXTWRK.com. Add your bio. Add your events. Become discoverable through Derby.support. Help shape Derby’s community-built network before the next stage begins.
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1. Opening Context: Why Derby.support Is Enrolling Through TXTWRK.com
2. Community First: The Core Mission
3. Why Businesses Sit Inside the Community Network
4. The Derby.support / TXTWRK.com Enrolment Model
5. What Members Can Do After Registering
6. How Derby.support Indexing Works
7. How TXTWRK Events Become Discoverable on Derby.support
8. The 2021–2026 Derby.support Progress Story
9. Named Organisational Context and Communication History
10. Why Derby.support Is Building Directly With People Now
11. What Derby.support Has Already Built
12. What Derby.support Is Building Next
13. Business Enrolment Plan
14. Questionnaire Strategy: Existing Community Questions + New Business Questions
15. Relevant Questions From the Existing 96-Question Community Bank
16. New Dedicated Business Multi-Choice Questions
17. Next Derby.support Event Attendance Questions
18. Student, Business and Community Collaboration
19. TXTWRK Implementation Notes: Grouping One-Question Posts Into Sets
20. Closing Position: Community First, Business Inside Community, Derby.support as the Long-Term Network
Appendices:
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Derby.support is now moving into a direct enrolment stage.
The aim is to enrol people, businesses, venues, creators, students, community groups and local supporters onto TXTWRK.com so they can become part of Derby.support’s local discovery network.
TXTWRK.com provides the registration and publishing layer. Derby.support provides the Derby-facing local discovery, event visibility, community structure and long-term network direction.
This means members can:
The goal is not only to build a directory. The goal is to build a living local network.
---
Derby.support is community first.
Business is important, but business is not separate from community. Students are not separate from community. Events are not separate from community. Local discovery is not separate from community.
A real local network must include:
Derby.support exists to help Derby understand itself, connect itself and support itself.
The wider community question bank already proves this. It covers work, skills, learning, city image, activities, safety, initiatives, venues, local organisations and community involvement.
---
Businesses are part of local life.
A café, shop, venue, studio, market trader, event organiser, service provider, creator, charity, community group or independent trader can all shape how Derby feels.
Businesses need customers, but they also need:
Derby.support can help businesses become more discoverable while also helping local people find useful services, events, places and opportunities.
This is why the business enrolment stage matters.
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The enrolment model is simple:
This gives Derby.support a practical way to grow.
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After registering on TXTWRK.com, members can:
For businesses, this means more than just being listed. It gives them a route into local visibility, event discovery, customer feedback and future support tools.
For community groups, it gives a way to be found.
For students, it creates a route into real projects.
For residents, it creates a better way to see what is happening around Derby.
---
Derby.support indexing means that a TXTWRK member can become linked through Derby.support menus.
The member may be organised by:
This matters because Derby.support needs to make Derby easier to navigate.
The existing question bank already includes questions about zones, areas, venues, amenities and city navigation, showing that Derby.support has been thinking about place structure as well as general community feedback.
---
When a member adds an event on TXTWRK.com, that event can become discoverable through Derby.support.
This helps:
Events are one of the easiest ways to move from online connection to real-world community.
---
Derby.support began as a local community effort to build better support, connection and visibility in Derby.
The project developed its framework, community direction and wider structure.
Derby.support secured the Derby.support domain and held an important meeting with around 5–10 organisations and local figures, including Alan Graves, Derby Museums, BBC Radio Derby and others.
This period showed that Derby.support could bring people and organisations into a serious conversation about local community development.
Derby.support spent more time developing TXTWRK tools, getting people onboard, preparing local systems and building website sections.
Derby.support worked with Derby College social media students, giving them real community campaign experience.
This proved the value of connecting students with local projects, and it created a pathway that should continue into 2026.
Now in 2026, Derby.support is moving into direct enrolment.
There have been major challenges, no donations and no financial support, but Derby.support remains active, optimistic and ready to build the next stage directly with the people of Derby.
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This section records Derby.support’s experience of trying to communicate, collaborate, apply, contribute, support and build locally.
It is not included to stop progress. It is included because the full context matters.
Derby.support’s experience with the University of Derby in 2023 was disappointing.
From Derby.support’s perspective, the project was mocked or not taken seriously enough during the 2023 meeting, and the professional follow-up expected after engagement did not happen.
This matters because Derby.support was presenting a project connected to students, enterprise, civic technology, local development and community infrastructure.
Derby.support attempted to support and recognise activity connected to Marketing Derby’s CityLab project.
This included gifting a mini Derby.support plaque, supporting and writing about their activity, and making videos connected to popup shops and community activity involving others.
Derby.support’s experience was that this support was not meaningfully recognised or responded to.
Derby.support experienced poor communication and lack of response around support and financial applications while working with Derby College students in summer 2025.
This was especially frustrating because Derby.support was actively nurturing students and creating local value at the time.
Derby.support invited and tagged Derby County Football Club through social media.
From Derby.support’s experience, those invitations and tags were ignored, despite the club publicly promoting community activity.
Derby.support also experienced limited or failed responses from wider funding and support routes, including the National Lottery Fund and other Derby-based organisations.
The point is not that every organisation must support Derby.support. The point is that Derby.support repeatedly tried to communicate, collaborate, support others, apply for support and build local value, but too often received silence, weak communication or no follow-through.
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Derby.support has tried formal routes.
It has tried meetings, communications, support applications, collaboration, local recognition and student development.
The repeated experience of poor response shows why Derby.support now needs to build directly with:
This direct approach means Derby.support can continue without waiting for permission or recognition from organisations that have already failed to respond properly.
The brighter side is that Derby.support can still build.
It can work on domains, social media presence, TXTWRK tools, event discovery, feedback systems, questionnaire sets, student pathways and local menus.
---
Derby.support has already built and developed:
The existing A4 briefing already states that Derby.support has community questions covering work, skills, city image, venues, initiatives, activities, safety, support and community involvement.
This shows that Derby.support has not suddenly started with business.
The business layer comes after years of community-first development.
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The next stage includes:
This is the next practical phase of the network.
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The business enrolment plan should be direct and easy to follow.
Businesses should not be given a long, exhausting form at first.
The questionnaire should be multi-choice first, with comment options where more detail is needed.
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The questionnaire strategy has four layers.
This keeps the system organised.
It also avoids wasting the existing question bank.
The current TXTWRK/community question bank already includes questions about career status, work sectors, business setup, skills, Derby zones, venues, initiatives, digital boards, Derby’s image, whether organisations support people, and whether people feel they can have a say in city development.
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These are the types of existing questions that should be highlighted for business use.
They are not all business-only questions. They are community questions that also help business intelligence.
## 15.2 City Development, Zones and Local Economy
## 15.3 Community Support and Participation
## 15.4 Events, Activities, Venues and Discovery
## 15.5 Safety, Access and Place Experience
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These are the new questions that should be created specifically for businesses.
They should sit after the highlighted existing questions.
## 16.2 Customers and Interaction
## 16.3 Derby.support / TXTWRK Listing
## 16.4 Events and Meetups
## 16.5 Students and Local Collaboration
## 16.6 Feedback and Support
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These questions should be separate so the event list is easy to extract.
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Student involvement is one of the strongest parts of the Derby.support story.
Derby.support worked with Derby College social media students in 2025, giving them practical community campaign experience.
In 2026, this should continue and expand.
Businesses can be asked whether they would support:
This helps students gain real experience while helping local businesses improve visibility and connection.
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TXTWRK can support this because each question can exist as a post.
Those posts can then be grouped into questionnaire sets.
Suggested logic:
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Derby.support is not being created for one campaign, one event or one short-term business push.
It is the basis of years of work and the next stage of what is to come.
The project started with community, built through challenge, faced silence from organisations that should have understood the value of local community development, and now moves forward by enrolling people directly through TXTWRK.com.
Community comes first.
Business sits inside community.
Students sit inside community.
Events sit inside community.
Local discovery sits inside community.
Feedback sits inside community.
Derby.support is the network being built to connect all of it.
The long-term position is clear:
Derby.support will continue building with or without major support. It will enrol people through TXTWRK.com, connect businesses and community groups, promote events, create feedback tools, support students, build questionnaire sets, gather local intelligence and help Derby people find each other.
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These are existing community questions that should be highlighted as relevant to business, local economy, events, discovery, skills, place experience and community support.
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Q1. How is business at the moment?
Q2. Compared with last year, is business:
Q3. What best describes your business right now?
Q4. What do you need most right now?
Q5. How do customers usually find you?
Q6. How would you like customers to interact with you more?
Q7. What could customers do more to support you?
Q8. What information should customers see first?
Q9. Do you want your business/project indexed on Derby.support?
Q10. Where should your listing appear?
Q11. What type of listing would help you most?
Q12. How should people discover you?
Q13. Do you currently run events?
Q14. Would you add events on TXTWRK.com so they can be discovered on Derby.support?
Q15. What type of events would help your business/project?
Q16. Would you attend the next Derby.support event?
Q17. Would you be open to student involvement?
Q18. What could students help you with?
Q19. Would you offer opportunities to students or young people?
Q20. Would you collaborate with nearby businesses/groups?
Q21. What feedback would help your business most?
Q22. What should Derby.support build first?
Q23. What local campaign would you join?
Q24. Would you like private feedback before public reviews?
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Q1. Do you want to attend the next Derby.support event?
Q2. What time works best?
Q3. Would you like to speak briefly at the event?
Q4. What would you bring?
Q5. Who would you like to meet?
Q6. Can Derby.support contact you afterwards?
Q7. Can Derby.support feature your business/group publicly?
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This naming keeps the system clean when grouping questions into questionnaire sets.
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Derby.support is a long-term community-built network for Derby.
The next step is to enrol people onto TXTWRK.com, help them add bios, make them discoverable, add events, answer questions, and connect through Derby.support.
This report gives the foundation:
This is the basis for progress over the years ahead.
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Derby.support x TXTWRK.com
One-Page Briefing: Community First, Business Enrolment, Events & Local Discovery
Why this matters now
Over the coming weeks, Derby.support will enrol people, businesses, venues, creators, students, community groups and local supporters onto TXTWRK.com. The aim is simple: help Derby find itself better. Members will register on TXTWRK.com, add their bio, publish updates, answer questions, add events, and become linkable through the Derby.support menu system. When a business or group adds an event on TXTWRK.com, that event can become discoverable through Derby.support.
This is not just a business directory. Derby.support is community first. Businesses sit inside community, alongside residents, students, venues, creators, organisations, events and local ideas. We have already built a wider community question bank, and the next step is a business-focused questionnaire that is quick to complete, mostly multi-choice, and useful enough to understand how business is going, what support people need, how customers should interact online/offline, what customers could do more, and who wants to join the next Derby.support event.
Derby.support has been built through years of effort. We started in 2021, developed the framework and community direction in 2022, raised the bar in 2023 by securing the Derby.support domain and holding an important meeting with around 5–10 organisations and local figures including Alan Graves, Derby Museums, BBC Radio Derby and others. In 2024, we developed more TXTWRK tools, local systems and website sections. In 2025, we worked with Derby College social media students, giving them real community campaign experience. Now in 2026, despite no donations, no financial support and major challenges, Derby.support is ready to enrol directly through TXTWRK.com and build the next layer of Derby’s community network.
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The current opportunity
| Community | Business | Derby.support / TXTWRK |
|---|---|---|
| Help locals find each other | Help businesses become visible | Register on TXTWRK.com |
| Gather real local feedback | Understand how business is going | Add bio/profile |
| Promote events and activities | Share events, offers and updates | Become indexed on Derby.support |
| Connect students and local projects | Support student opportunities | Group questions into questionnaire sets |
| Build long-term local intelligence | Improve customer interaction | Make events discoverable |
Why the story must be recorded
Derby.support has not developed in easy conditions. While building Derby Community Hub and Derby.support, we experienced rejection, neglect, poor communication and minor levels of hostility from organisations that should understand community development.
| Organisation / route | Derby.support’s recorded experience |
|---|---|
| University of Derby | 2023 meeting experience felt dismissive/mocking, with no professional follow-up. |
| Marketing Derby / CityLab | Derby.support gifted a mini plaque, supported/wrote about activity and made community videos, yet received no meaningful recognition or response. |
| Derby City Council | Failed to respond properly to support/financial applications while Derby.support was working from Derby College in summer 2025, despite students being nurtured. |
| Derby County Football Club | Ignored Derby.support invites/tags despite publicly promoting community activity. |
| National Lottery Fund & other Derby-based routes | Communications and support routes often failed to produce meaningful responses. |
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What happens next
Derby.support will now invite early members to:
1. Register on TXTWRK.com
2. Add their bio and public information
3. Become linkable through Derby.support
4. Add events that can appear through Derby.support
5. Answer quick business/community questions
6. Join the next Derby.support event if interested
The questionnaire will not be a long, tiring form. Derby.support already has broad community questions covering work, skills, city image, venues, initiatives, activities, safety, local support and community involvement. The business set will only use what applies, then add dedicated multi-choice questions for business needs, customer interaction, events, student involvement and local support.
---
The bigger vision
Derby.support can continue with or without major support. We can build our domains, grow our social media presence, enrol people onto TXTWRK.com, connect businesses and community groups, promote events, create feedback tools for organisations, places and objects, and inspire students to gain real experience through community-made systems.
Community comes first. Business sits inside community. Students sit inside community. Events sit inside community. Local discovery sits inside community. Derby.support is the network being built to connect all of it.
Join early
Register on TXTWRK.com. Add your bio. Add your events. Become discoverable through Derby.support. Help shape Derby’s community-built network before the next stage begins.
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Derby.support x TXTWRK.com
Foundation Report: Community First, Business Enrolment, Events, Local Discovery & Long-Term Derby.support Network
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Full Report Index
1. Opening Context: Why Derby.support Is Enrolling Through TXTWRK.com
2. Community First: The Core Mission
3. Why Businesses Sit Inside the Community Network
4. The Derby.support / TXTWRK.com Enrolment Model
5. What Members Can Do After Registering
6. How Derby.support Indexing Works
7. How TXTWRK Events Become Discoverable on Derby.support
8. The 2021–2026 Derby.support Progress Story
9. Named Organisational Context and Communication History
10. Why Derby.support Is Building Directly With People Now
11. What Derby.support Has Already Built
12. What Derby.support Is Building Next
13. Business Enrolment Plan
14. Questionnaire Strategy: Existing Community Questions + New Business Questions
15. Relevant Questions From the Existing 96-Question Community Bank
16. New Dedicated Business Multi-Choice Questions
17. Next Derby.support Event Attendance Questions
18. Student, Business and Community Collaboration
19. TXTWRK Implementation Notes: Grouping One-Question Posts Into Sets
20. Closing Position: Community First, Business Inside Community, Derby.support as the Long-Term Network
Appendices:
•Appendix A — Existing Relevant Questions From the 96-Question Bank
•Appendix B — Dedicated Business Multi-Choice Question Set
•Appendix C — Next Event Attendance and Follow-Up Questions
•Appendix D — Suggested TXTWRK Group Names and Tags
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1. Opening Context: Why Derby.support Is Enrolling Through TXTWRK.com
Derby.support is now moving into a direct enrolment stage.
The aim is to enrol people, businesses, venues, creators, students, community groups and local supporters onto TXTWRK.com so they can become part of Derby.support’s local discovery network.
TXTWRK.com provides the registration and publishing layer. Derby.support provides the Derby-facing local discovery, event visibility, community structure and long-term network direction.
This means members can:
•register;
•add a bio;
•publish updates;
•answer questions;
•add events;
•become linkable through Derby.support;
•become easier for locals to find.
The goal is not only to build a directory. The goal is to build a living local network.
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2. Community First: The Core Mission
Derby.support is community first.
Business is important, but business is not separate from community. Students are not separate from community. Events are not separate from community. Local discovery is not separate from community.
A real local network must include:
•residents;
•businesses;
•students;
•venues;
•creators;
•service providers;
•community groups;
•projects;
•events;
•public places;
•local issues;
•local feedback;
•future opportunities.
Derby.support exists to help Derby understand itself, connect itself and support itself.
The wider community question bank already proves this. It covers work, skills, learning, city image, activities, safety, initiatives, venues, local organisations and community involvement.
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3. Why Businesses Sit Inside the Community Network
Businesses are part of local life.
A café, shop, venue, studio, market trader, event organiser, service provider, creator, charity, community group or independent trader can all shape how Derby feels.
Businesses need customers, but they also need:
•visibility;
•trust;
•footfall;
•feedback;
•online reach;
•event promotion;
•student support;
•local collaboration;
•easier ways to explain what they offer.
Derby.support can help businesses become more discoverable while also helping local people find useful services, events, places and opportunities.
This is why the business enrolment stage matters.
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4. The Derby.support / TXTWRK.com Enrolment Model
The enrolment model is simple:
| Step | Action | Outcome |
|---|---|---|
| 1 | Register on TXTWRK.com | Member has an account/profile |
| 2 | Add bio and public details | Derby.support can understand who they are |
| 3 | Add category/location | Member can be placed into relevant menus |
| 4 | Add posts/updates | Member can share activity |
| 5 | Add events | Events can become discoverable through Derby.support |
| 6 | Answer questionnaire sets | Derby.support gains local intelligence |
| 7 | Join events/meetups | Online discovery becomes real-world connection |
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5. What Members Can Do After Registering
After registering on TXTWRK.com, members can:
•create a public bio;
•explain who they are;
•share their business/project/group;
•add updates;
•add events;
•answer questions;
•join grouped questionnaire sets;
•become linkable through Derby.support;
•become part of Derby’s local discovery network.
For businesses, this means more than just being listed. It gives them a route into local visibility, event discovery, customer feedback and future support tools.
For community groups, it gives a way to be found.
For students, it creates a route into real projects.
For residents, it creates a better way to see what is happening around Derby.
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6. How Derby.support Indexing Works
Derby.support indexing means that a TXTWRK member can become linked through Derby.support menus.
The member may be organised by:
•area;
•category;
•business type;
•event type;
•service type;
•community role;
•student opportunity;
•products/services;
•feedback routes;
•local relevance.
This matters because Derby.support needs to make Derby easier to navigate.
The existing question bank already includes questions about zones, areas, venues, amenities and city navigation, showing that Derby.support has been thinking about place structure as well as general community feedback.
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7. How TXTWRK Events Become Discoverable on Derby.support
When a member adds an event on TXTWRK.com, that event can become discoverable through Derby.support.
This helps:
•businesses promote open days, workshops, pop-ups and launches;
•venues promote sessions and gatherings;
•community groups promote meetups;
•students find live projects;
•residents find local activity;
•Derby.support build a live event layer.
Events are one of the easiest ways to move from online connection to real-world community.
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8. The 2021–2026 Derby.support Progress Story
2021 — Starting Up
Derby.support began as a local community effort to build better support, connection and visibility in Derby.
2022 — Building the Framework
The project developed its framework, community direction and wider structure.
2023 — Raising the Bar
Derby.support secured the Derby.support domain and held an important meeting with around 5–10 organisations and local figures, including Alan Graves, Derby Museums, BBC Radio Derby and others.
This period showed that Derby.support could bring people and organisations into a serious conversation about local community development.
2024 — TXTWRK Tools and Local Presence
Derby.support spent more time developing TXTWRK tools, getting people onboard, preparing local systems and building website sections.
2025 — Derby College Student Work
Derby.support worked with Derby College social media students, giving them real community campaign experience.
This proved the value of connecting students with local projects, and it created a pathway that should continue into 2026.
2026 — Direct Enrolment
Now in 2026, Derby.support is moving into direct enrolment.
There have been major challenges, no donations and no financial support, but Derby.support remains active, optimistic and ready to build the next stage directly with the people of Derby.
---
9. Named Organisational Context and Communication History
This section records Derby.support’s experience of trying to communicate, collaborate, apply, contribute, support and build locally.
It is not included to stop progress. It is included because the full context matters.
University of Derby
Derby.support’s experience with the University of Derby in 2023 was disappointing.
From Derby.support’s perspective, the project was mocked or not taken seriously enough during the 2023 meeting, and the professional follow-up expected after engagement did not happen.
This matters because Derby.support was presenting a project connected to students, enterprise, civic technology, local development and community infrastructure.
Marketing Derby / CityLab
Derby.support attempted to support and recognise activity connected to Marketing Derby’s CityLab project.
This included gifting a mini Derby.support plaque, supporting and writing about their activity, and making videos connected to popup shops and community activity involving others.
Derby.support’s experience was that this support was not meaningfully recognised or responded to.
Derby City Council
Derby.support experienced poor communication and lack of response around support and financial applications while working with Derby College students in summer 2025.
This was especially frustrating because Derby.support was actively nurturing students and creating local value at the time.
Derby County Football Club
Derby.support invited and tagged Derby County Football Club through social media.
From Derby.support’s experience, those invitations and tags were ignored, despite the club publicly promoting community activity.
National Lottery Fund and Other Derby-Based Routes
Derby.support also experienced limited or failed responses from wider funding and support routes, including the National Lottery Fund and other Derby-based organisations.
The point is not that every organisation must support Derby.support. The point is that Derby.support repeatedly tried to communicate, collaborate, support others, apply for support and build local value, but too often received silence, weak communication or no follow-through.
---
10. Why Derby.support Is Building Directly With People Now
Derby.support has tried formal routes.
It has tried meetings, communications, support applications, collaboration, local recognition and student development.
The repeated experience of poor response shows why Derby.support now needs to build directly with:
•people;
•businesses;
•students;
•venues;
•creators;
•community groups;
•residents;
•local supporters.
This direct approach means Derby.support can continue without waiting for permission or recognition from organisations that have already failed to respond properly.
The brighter side is that Derby.support can still build.
It can work on domains, social media presence, TXTWRK tools, event discovery, feedback systems, questionnaire sets, student pathways and local menus.
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11. What Derby.support Has Already Built
Derby.support has already built and developed:
•the Derby.support domain;
•the Derby Community Hub direction;
•TXTWRK-linked profile and posting infrastructure;
•a broad community question bank;
•the grouped questionnaire concept;
•local discovery ideas;
•event discovery direction;
•business/community indexing plans;
•student campaign experience;
•social media foundations;
•feedback tool concepts;
•community-made tool direction;
•local menus and navigation ideas.
The existing A4 briefing already states that Derby.support has community questions covering work, skills, city image, venues, initiatives, activities, safety, support and community involvement.
This shows that Derby.support has not suddenly started with business.
The business layer comes after years of community-first development.
---
12. What Derby.support Is Building Next
The next stage includes:
•enrolling businesses on TXTWRK.com;
•enrolling community members and supporters;
•helping members add bios;
•linking profiles into Derby.support menus;
•making events discoverable through Derby.support;
•grouping question posts into questionnaire sets;
•highlighting existing community questions relevant to business;
•creating new business multi-choice questions;
•identifying who wants to attend the next Derby.support event;
•connecting students with businesses and community projects;
•building feedback tools for organisations, places and objects;
•developing Derby.support as a long-term community discovery layer.
This is the next practical phase of the network.
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13. Business Enrolment Plan
The business enrolment plan should be direct and easy to follow.
| Step | Action | Purpose |
|---|---|---|
| 1 | Explain Derby.support | Show community-first mission |
| 2 | Explain TXTWRK.com | Show where they register |
| 3 | Ask them to register | Create profile/account |
| 4 | Ask them to add bio | Prepare public listing |
| 5 | Confirm category/location | Prepare Derby.support indexing |
| 6 | Ask if they run events | Prepare event discovery |
| 7 | Ask if they want to be listed | Confirm consent/interest |
| 8 | Ask business questions | Understand needs |
| 9 | Ask event interest | Build next event list |
| 10 | Follow up | Keep relationship alive |
The questionnaire should be multi-choice first, with comment options where more detail is needed.
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14. Questionnaire Strategy: Existing Community Questions + New Business Questions
The questionnaire strategy has four layers.
| Layer | Purpose | Use |
|---|---|---|
| Existing community questions | Reuse the wider 96-question/community bank | Local intelligence |
| Business-relevant highlights | Select only questions that apply to business/community overlap | Appendix A |
| Dedicated business questions | Ask what businesses specifically need | Appendix B |
| Event follow-up questions | Identify who wants to attend the next Derby.support event | Appendix C |
It also avoids wasting the existing question bank.
The current TXTWRK/community question bank already includes questions about career status, work sectors, business setup, skills, Derby zones, venues, initiatives, digital boards, Derby’s image, whether organisations support people, and whether people feel they can have a say in city development.
---
15. Relevant Questions From the Existing 96-Question Community Bank
These are the types of existing questions that should be highlighted for business use.
They are not all business-only questions. They are community questions that also help business intelligence.
15.1 Work, Career, Business and Skills
| Existing question | Why it applies |
|---|---|
| What is your career status? | Understands employment/self-employment profile |
| What work do you do today? | Maps local sectors |
| Do you have plans to set up your own business? | Finds startups/future entrepreneurs |
| Do you want the capability of working from home? | Supports workspace/digital planning |
| Which area of Derby do you want to work in? | Links work demand to area |
| What work do you want in 1 year? | Short-term local ambition |
| What work do you want in 5 years? | Medium-term workforce signal |
| What work do you want in 20 years? | Long-term ambition |
| Which skills would you like to learn next? | Matches learning to business/student support |
| Do you find it easy to find work? | Shows employment barriers |
| Do you find it easy to discover learning opportunities? | Supports training and education links |
| Existing question | Why it applies |
|---|---|
| What would you like to see in this zone? | Useful for venues, markets, hubs and local spaces |
| Which industry should our city specialise in? | Supports local economic direction |
| Which venues would you like to see more of in Derby? | Direct business/event relevance |
| Which other amenities do you want in your area of Derby? | Place-based planning |
| Do you think our city needs different zone types to navigate it better and give it definition? | Supports Derby.support menu/zoning logic |
| Do you think we should have digital boards around our city to outline events/info? | Supports event/business visibility |
| What do you think of Derby’s image? | City brand/business confidence |
| How do you think Derby’s image can be improved? | Ideas for improvement |
| Does our city provide suitable transport links? | Affects customers, staff and events |
| Existing question | Why it applies |
|---|---|
| Does Derby & its organisations do enough to support you? | Central to Derby.support’s support-system argument |
| Do you feel like you can have a say in the development of our city? | Civic voice and local feedback |
| Which of the following potential initiatives could help you? | Includes business, skills, jobs, local collaboration |
| Suggest an initiative that could help you | Open ideas from community/businesses |
| Do you see the importance of us developing our community framework? | Supports Derby.support’s mission |
| Do you want to be able to connect with new people more? | Relevant to networking and meetups |
| Do you find it easy to know what is happening in Derby? | Supports event/local discovery |
| Existing question | Why it applies |
|---|---|
| Which activities would you like to do in Derby? | Helps venues/businesses understand demand |
| Which sports would you like to do in Derby? | Useful for wellbeing, clubs and events |
| What do you want to learn about at this event? | Useful for event planning |
| Which venues would you like to see more of in Derby? | Business and visitor economy relevance |
| Do you think we should have digital boards around our city to outline events/info? | Event visibility and public discovery |
| Existing question | Why it applies |
|---|---|
| How safe do you feel in your area? | Safety affects footfall and confidence |
| How safe do you feel in our city? | City confidence |
| How safe do you feel in our city centre? | Directly relevant to city centre businesses |
| Does our city provide suitable transport links? | Access affects customers and workers |
| Which other amenities do you want in your area of Derby? | Maps place needs |
16. New Dedicated Business Multi-Choice Questions
These are the new questions that should be created specifically for businesses.
They should sit after the highlighted existing questions.
16.1 Business Status
| Question | Answer options |
|---|---|
| How is business at the moment? | Very good / Good / Stable / Slow / Difficult / Seasonal / Starting out / Rebuilding |
| Compared with last year, is business better, worse or the same? | Better / Same / Worse / Not operating last year / Not sure |
| What best describes your business right now? | Growing / Stable / Rebuilding / Struggling / Launching / Changing direction |
| What do you need most right now? | Customers / Visibility / Footfall / Funding / Events / Staff / Students / Digital tools / Feedback |
| Question | Answer options |
|---|---|
| How do customers usually find you? | Walk past / Word of mouth / Social media / Google / Events / Website / Local groups |
| How would you like customers to interact with you? | Visit / Message / Call / Book / Attend events / Follow updates / Leave feedback |
| What could customers do more? | Share posts / Recommend / Review / Visit / Buy local / Attend events / Give feedback |
| What information should customers see first? | Opening times / Location / Prices / Services / Products / Events / Accessibility / Contact |
| Question | Answer options |
|---|---|
| Do you want to be indexed on Derby.support? | Yes / No / Maybe / Need info |
| Where should your listing appear? | City centre / Local area / Derby-wide / Derbyshire / Online / Events / Student opportunities |
| What listing type would help most? | Profile / Event / Product / Service / Offer / Feedback / Student opportunity |
| How should people discover you? | Area / Category / Search / Event / Products / Recommendations / Featured listing |
| Question | Answer options |
|---|---|
| Do you currently run events? | Regularly / Sometimes / Interested / No / Not relevant |
| Would you add events on TXTWRK.com? | Yes / No / Maybe / Need help |
| What events would help you? | Networking / Pop-up / Workshop / Open day / Student showcase / Local trail |
| Would you attend the next Derby.support event? | Yes / No / Maybe / Send details |
| Question | Answer options |
|---|---|
| Would you be open to student involvement? | Yes / Maybe / No / Depends |
| What could students help with? | Social media / Photography / Video / Interviews / Research / Events / Campaigns |
| Would you offer opportunities? | Work experience / Mentoring / Short project / Talk / Creative brief / Maybe later |
| Would you collaborate with nearby businesses/groups? | Yes / Maybe / No / Depends on project |
| Question | Answer options |
|---|---|
| What feedback would help most? | Customer experience / Pricing / Products / Accessibility / Events / Online presence |
| What should Derby.support build first? | Directory / Events / Feedback / Products / Student links / Area menus / Campaigns |
| What local campaign would you join? | Shop Local / Derby Independents / Student x Business / Food Trail / Creative Network |
| Would you like private feedback before public reviews? | Yes / No / Maybe / Need info |
17. Next Derby.support Event Attendance Questions
These questions should be separate so the event list is easy to extract.
| Question | Answer options |
|---|---|
| Do you want to attend the next Derby.support event? | Yes / No / Maybe / Send details |
| What time works best? | Morning / Afternoon / Evening / Weekend / Flexible |
| Would you like to speak briefly? | Yes / No / Maybe |
| What would you bring? | Flyers / Cards / Products / Examples / Student opportunity / Event idea / Just attending |
| Who would you like to meet? | Businesses / Students / Customers / Creators / Community groups / Event organisers / Supporters |
| Can Derby.support contact you afterwards? | Yes / No |
| Can we feature your business/group publicly? | Yes / No / Ask first |
18. Student, Business and Community Collaboration
Student involvement is one of the strongest parts of the Derby.support story.
Derby.support worked with Derby College social media students in 2025, giving them practical community campaign experience.
In 2026, this should continue and expand.
Businesses can be asked whether they would support:
•student social media tasks;
•interviews;
•photography;
•video;
•flyers/posters;
•customer surveys;
•local research;
•event support;
•business write-ups;
•short creative briefs;
•work experience;
•mentoring;
•talks;
•showcases.
This helps students gain real experience while helping local businesses improve visibility and connection.
---
19. TXTWRK Implementation Notes: Grouping One-Question Posts Into Sets
TXTWRK can support this because each question can exist as a post.
Those posts can then be grouped into questionnaire sets.
| Item | Implementation |
|---|---|
| One question per post | Each question remains a TXTWRK post question |
| Grouped questionnaire sets | Questions can be grouped into business/community/event sets |
| Existing questions reused | Relevant 96-bank questions are highlighted, not duplicated blindly |
| Dedicated business questions added | New multi-choice questions sit after reused community questions |
| Comment option | Use “Other / engage & comment” where more detail is needed |
| Business-friendly UX | Multi-choice first so businesses actually complete it |
| Event list extraction | Event questions remain separate for easy follow-up |
| Data use | Results guide Derby.support listings, events, support priorities and feedback tools |
•derby_support_existing_business_relevant
•derby_support_business_enrolment
•derby_support_business_status
•derby_support_customer_interaction
•derby_support_events
•derby_support_student_collaboration
•derby_support_feedback
•derby_support_event_attendance
---
20. Closing Position: Community First, Business Inside Community, Derby.support as the Long-Term Network
Derby.support is not being created for one campaign, one event or one short-term business push.
It is the basis of years of work and the next stage of what is to come.
The project started with community, built through challenge, faced silence from organisations that should have understood the value of local community development, and now moves forward by enrolling people directly through TXTWRK.com.
Community comes first.
Business sits inside community.
Students sit inside community.
Events sit inside community.
Local discovery sits inside community.
Feedback sits inside community.
Derby.support is the network being built to connect all of it.
The long-term position is clear:
Derby.support will continue building with or without major support. It will enrol people through TXTWRK.com, connect businesses and community groups, promote events, create feedback tools, support students, build questionnaire sets, gather local intelligence and help Derby people find each other.
---
Appendix A — Existing Relevant Questions From the 96-Question Bank
These are existing community questions that should be highlighted as relevant to business, local economy, events, discovery, skills, place experience and community support.
A1. Work, Career and Business Direction
•What is your career status?
•What work do you do today?
•Do you have plans to set up your own business?
•Do you want the capability of working from home?
•Which area of Derby do you want to work in?
•What work do you want in 1 year?
•What work do you want in 5 years?
•What work do you want in 20 years?
•Which skills would you like to learn next?
•Do you find it easy to find work?
•Do you find it easy to discover learning opportunities?
•Which company/charity would you like to work for?
A2. City Development and Local Economy
•What would you like to see in this zone?
•Which industry should our city specialise in?
•Which venues would you like to see more of in Derby?
•Which other amenities do you want in your area of Derby?
•Do you think our city needs different zone types to navigate it better and give it definition?
•Do you think we should have digital boards around our city to outline events/info?
•What do you think of Derby’s image?
•How do you think Derby’s image can be improved?
•How close do you want to live to the city centre?
•Does our city provide suitable transport links?
A3. Community Support and Participation
•Does Derby & its organisations do enough to support you?
•Do you feel like you can have a say in the development of our city?
•Which of the following potential initiatives could help you?
•Suggest an initiative that could help you.
•Do you see the importance of us developing our community framework?
•Do you want to be able to connect with new people more?
•Do you find it easy to know what is happening in Derby?
A4. Events, Activities and Local Discovery
•Which activities would you like to do in Derby?
•Which sports would you like to do in Derby?
•What do you want to learn about at this event?
•Which venues would you like to see more of in Derby?
•Do you think we should have digital boards around our city to outline events/info?
A5. Safety, Access and Place Experience
•How safe do you feel in your area?
•How safe do you feel in our city?
•How safe do you feel in our city centre?
•Does our city provide suitable transport links?
•Which other amenities do you want in your area of Derby?
---
Appendix B — Dedicated Business Multi-Choice Question Set
B1. Business Status
Q1. How is business at the moment?
•Very good
•Good
•Stable
•Slow
•Difficult
•Seasonal
•Starting out
•Rebuilding
•Changing direction
•Prefer to explain in comments
Q2. Compared with last year, is business:
•Better
•About the same
•Worse
•I was not operating last year
•Not sure yet
Q3. What best describes your business right now?
•Growing
•Stable
•Rebuilding
•Struggling
•Launching
•Changing direction
•Testing an idea
•Community/project based
•Other
Q4. What do you need most right now?
•More customers
•More visibility
•More online reach
•More footfall
•Better local networking
•Event opportunities
•Staff or volunteers
•Funding or grants
•Student/creative support
•Better premises/space
•Better digital tools
•Feedback from customers
•Other
B2. Customers and Interaction
Q5. How do customers usually find you?
•Walk past / footfall
•Word of mouth
•Google/search
•Social media
•Existing customers
•Events
•Flyers/posters
•Local groups
•Website
•Market/stall presence
•Derby.support/TXTWRK
•Other
Q6. How would you like customers to interact with you more?
•Visit in person
•Message online
•Call
•Book appointments
•Attend events
•Follow updates
•Leave feedback
•Share posts
•Recommend to others
•Buy online
•Ask questions before visiting
•Other
Q7. What could customers do more to support you?
•Visit more often
•Share posts
•Leave reviews
•Recommend us
•Attend events
•Buy local
•Give feedback
•Bring friends/family
•Follow our page
•Join our mailing/listing updates
•Other
Q8. What information should customers see first?
•Opening times
•Location
•Prices
•Services
•Products
•Events
•Offers
•Accessibility information
•Booking/contact details
•Photos/videos
•Customer feedback
•Other
B3. Derby.support / TXTWRK Listing
Q9. Do you want your business/project indexed on Derby.support?
•Yes
•No
•Maybe later
•I need more information
Q10. Where should your listing appear?
•City centre
•My local area
•Derby-wide
•Derbyshire-wide
•Online services
•Events section
•Student/community opportunities
•Product/service section
•Not sure
Q11. What type of listing would help you most?
•Business profile
•Event listing
•Product/service showcase
•Offers/promotions
•Student opportunity
•Community collaboration
•Feedback page
•Local category link
•Other
Q12. How should people discover you?
•By area
•By category
•By events
•By products/services
•By recommendations
•By student/community projects
•By search
•By featured listing
•Other
B4. Events and Meetups
Q13. Do you currently run events?
•Yes regularly
•Yes sometimes
•Not yet, but interested
•No
•Not relevant
Q14. Would you add events on TXTWRK.com so they can be discovered on Derby.support?
•Yes
•No
•Maybe
•I need help doing it
Q15. What type of events would help your business/project?
•Networking
•Pop-up market
•Student showcase
•Community meetup
•Workshop
•Open day
•Product demo
•Creative event
•Local trail
•Food/drink event
•Charity/community event
•Business support session
•Other
Q16. Would you attend the next Derby.support event?
•Yes
•No
•Maybe
•Send me details first
B5. Students and Community
Q17. Would you be open to student involvement?
•Yes
•Maybe
•No
•Depends on the task
Q18. What could students help you with?
•Social media
•Photography
•Video
•Interviews
•Flyers/posters
•Research
•Customer surveys
•Event support
•Website/profile content
•Campaign ideas
•Admin/support tasks
•Other
Q19. Would you offer opportunities to students or young people?
•Work experience
•Short project
•Interview/talk
•Mentoring
•Event volunteering
•Creative brief
•Social media brief
•Not currently
•Maybe later
Q20. Would you collaborate with nearby businesses/groups?
•Yes
•Maybe
•No
•Depends on the project
•Already do
B6. Feedback and Support
Q21. What feedback would help your business most?
•Customer experience
•Product/service ideas
•Pricing
•Opening times
•Accessibility
•Online presence
•Event ideas
•Local demand
•Customer complaints before public reviews
•General suggestions
•Other
Q22. What should Derby.support build first?
•Business directory
•Event discovery
•Product/service listings
•Feedback tools
•Student collaboration
•Local campaigns
•Area-based menus
•Customer question tools
•Digital boards/info screens
•Business meetups
•Other
Q23. What local campaign would you join?
•Support Derby Independents
•Discover Derby Events
•Student x Business Projects
•Shop Local Derby
•Derby Food/Drink Trail
•Derby Creative Network
•Derby Community Feedback
•Local Area Spotlights
•Business Open Days
•Other
Q24. Would you like private feedback before public reviews?
•Yes
•No
•Maybe
•I need more information
---
Appendix C — Next Event Attendance and Follow-Up Questions
Q1. Do you want to attend the next Derby.support event?
•Yes
•No
•Maybe
•Send me details
Q2. What time works best?
•Morning
•Afternoon
•Evening
•Weekend
•Flexible
Q3. Would you like to speak briefly at the event?
•Yes
•No
•Maybe
Q4. What would you bring?
•Flyers
•Business cards
•Products
•Photos/examples
•A short talk
•A student opportunity
•An event idea
•Nothing, just attending
Q5. Who would you like to meet?
•Other businesses
•Students
•Creators
•Customers
•Community groups
•Event organisers
•Funders/supporters
•Local media
•Anyone useful
Q6. Can Derby.support contact you afterwards?
•Yes
•No
Q7. Can Derby.support feature your business/group publicly?
•Yes
•No
•Ask first
---
Appendix D — Suggested TXTWRK Group Names and Tags
Main Group Names
•Derby.support Community Questions
•Derby.support Business Enrolment
•Derby.support Business Status
•Derby.support Customer Interaction
•Derby.support Local Discovery
•Derby.support Events
•Derby.support Student Collaboration
•Derby.support Feedback
•Derby.support Event Attendance
•Derby.support Existing Relevant Questions
Suggested Tags
•derby_support
•txtwrk
•business_enrolment
•community_questions
•business_status
•customer_interaction
•local_discovery
•event_discovery
•student_collaboration
•feedback_tools
•derby_events
•derby_business
•derby_community
•questionnaire_set
•one_question_per_post
Suggested Post Naming Format
•Derby.support Existing Q001 — Career Status
•Derby.support Existing Q002 — Work Today
•Derby.support Existing Q003 — Business Plans
•Derby.support Business Q001 — How Is Business?
•Derby.support Business Q002 — What Do You Need Most?
•Derby.support Event Q001 — Attend Next Event?
•Derby.support Event Q002 — Best Time?
This naming keeps the system clean when grouping questions into questionnaire sets.
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Final Statement
Derby.support is a long-term community-built network for Derby.
The next step is to enrol people onto TXTWRK.com, help them add bios, make them discoverable, add events, answer questions, and connect through Derby.support.
This report gives the foundation:
•the story;
•the context;
•the named organisational history;
•the community-first mission;
•the business enrolment model;
•the existing relevant community questions;
•the new business question set;
•the event follow-up questions;
•the TXTWRK implementation structure.
This is the basis for progress over the years ahead.
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